Our Policies

NOTE: Orders placed after 9am ET each day may not be shipped until the following business day. Orders containing COLD packed items placed after 9am ET on Thursday, may not be shipped until the following Monday. Orders are NOT processed over the weekend or on national holidays and will be shipped on the following business day.

ALL shipping discounts apply to domestic orders only.

 

How are orders shipped?

Domestic Orders (United States)

All domestic orders (United States orders) are prepared, packaged, inspected, insured, and shipped out from our USA warehouse. We use domestic transportation services provided by USPS and FedEx to make deliveries across the entire US including Hawaii, Alaska and outside territories.

FREE Shipping

All domestic orders over $100 will be shipped FREE through USPS Priority Mail.

Priority Mail

• Shipping in 1, 2, or 3 business days based on where your package starts and where it’s being sent.
• Exceptions apply and delivery time is not guaranteed.

FedEx Express Saver

• Provides delivery in 3 business days to businesses by 4:30 p.m. and to residences by 7 p.m.
• Available to and from all states except Alaska and Hawaii.

FedEx 2 Day

• Second-business-day delivery by 10:30 a.m. to most U.S. addresses, by noon to rural areas.
• Transit times and delivery commitments may vary depending on origin and destination.

FedEx Standard Overnight

• Delivery commitment is next day before end of business day.
• Transit times and delivery commitments may vary depending on origin and destination.

FedEx Priority Overnight

• Delivery commitment is next day before 12:00 PM to most U.S. addresses
• Transit times and delivery commitments may vary depending on origin and destination.

International Orders (outside of the United States)

All international orders are currently prepared, packaged, inspected, and shipped out from our USA warehouse. We use international transportation services provided by FedEx to deliver across the world.

If this is your first time buying from the United States: please ensure to look into your country's import process to fully understand the import process and to determine if there will be any customs taxes levied on the package. As a general observation: if you pay a local sales tax for goods and services, you will most likely encounter the same kind of taxation during the import process. Every country is different so please ensure to understand your country's import process.

Tracking Information

Once your package passes the customs inspection process, your package will then be transferred to your country's local FedEx office to perform the final delivery. Full tracking information is available and we will send you an e-mail with a tracking URL for visibility of your package from the carrier.

Fed Ex International Priority

• Delivery typically in 1 to 3 business days, next business day to Canada, Mexico and the Caribbean from most countries. Reach major cities in Europe by 10:30 am typically in two business days.

Fed Ex International Economy

• Time definite, customs-cleared, typically in 4 to 6 business days

International orders may be subject to Customs Duty charges upon receipt of the package.

• Duties and taxes are not included in the price of the goods you purchase, and are not included in the overall shipping costs you pay to for freight/shipping costs.
• When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, they may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
• You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate.


What happens if my package is missing or stolen?

Don't worry!

Domestic (United States) Orders

It may simply be misplaced by the delivery driver or mis-scanned by the driver and arriving later than originally stated.

While you are waiting, please:

Check around your mailbox, porch, any hidden areas and see if the delivery driver placed it there.
Check with your neighbors and see if they have received your package.
Drop a note in your mailbox with your tracking number so that your daily USPS driver can look into it too.

Your original package may actually come in one day due to carrier errors and if that is the case please do let us know and we can provide you a free return label to ship it back to us.

International (outside of the United States) Orders

Your package is most likely at your local FedEx office. Please make sure to call your local FedEx office and provide the tracking number to begin an investigation first.

Then contact us and we'll immediately start a formal inquiry with FedEx to locate your package.


Refunds & Returns

Refund Process

Please read below because we have a different approach for opened and unopened products. Please complete this form with our Customer Care team. We'll review your request and do our best to resolve all requests within a few business days.

We ask that you send the unopened bottles back to us in the same condition that you received it, within 90 days of purchase for a full refund. To be eligible for a full refund, your returned items must be unused and in the same condition that you received it.

If you bought more than one bottle of a supplement on your first purchase or if your product is unopened, and you wish to return them, upon completion of the form above, we will send instructions on how to return the products to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days.

Shipping costs are non-refundable.

If you select to use your own shipping method, we hightly recommend using a trackable shipping service AND purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

IT’S-ON-US GUARANTEE

In order to serve you better, if you ordered any of our supplements for the first time, tried it and had a reaction to it or one of its ingredients, we may be able to give you a full refund. No return necessary. This It’s-On-Us Guarantee is only valid for first-time purchase of a product and is redeemable up to 90 days after the first purchase.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@drruscio.com.


Amazon Affiliate Program

The Ruscio Institute is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates


SMS/MMS Mobile Messaging Marketing Program

All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:

To send you information/materials via sms-messages about products, offers and news we think could interest you. This information may relate to products, offers and news of the "Site" and/or its licensees or carefully selected commercial partners. We only send you this if you have opted-in to receive sms messages. In case you do not want to receive any sms messages from us anymore, or if you want to modify you personal data or want your personal data to be deleted from our database, we refer you to the Terms of Service available on this site.